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companies don't want to know

 Have you ever noticed that when you get great service from a company quite often you get an email or some kind of text from them wanting you to rate their service or product? And if you ever get lousy service or you're really unhappy with the product, quite often they don't contact you about it at all. For instance if you cancel some kind of service or policy, you would think they would be all about trying to get in touch with you and find out what the deal is, but I have found quite often just the opposite. These companies kind of deceive themselves into thinking they're doing a great job all the time, or that 99.9% of all their customers are thrilled. And then when profits start lagging and sales start dropping off they have to come up with some kind of market analysis to explain the anomaly. Rather than just admitting they're not doing a good job.

 

 

 

 

 

 

 

 

 

 

 

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